The Value of Market Research in Course Development
The Value of Market Research in Course Development Programs sometimes fall short of their enrollment potential, not because of academic weakness, but because they are built in isolation from real market signals. Even the most thoughtfully designed curriculum—grounded...
Representation in Online Courses: Mirrors, Windows, and Sliding Glass Doors
Representation in Online Courses: Mirrors, Windows, and Sliding Glass Doors “Books are sometimes windows, offering views of worlds that may be real or imagined, familiar or strange. These windows are also sliding glass doors, and readers have only to walk through in...
Addressing Student Retention with Course Design
Addressing Student Retention with Course Design Student retention is a complex and multifaceted issue that many colleges and universities have sought to address, especially as online learning has only grown since 2020. One of the main factors contributing to attrition...
7 Strategies to Optimize Higher Ed Call Centers
7 Strategies to Optimize Higher Ed Call Centers Higher education call centers, more comprehensively known as contact centers today, now sit closer to enrollment strategy than many institutions realize. They often serve as the first live interaction a prospective...