Christina Norris

Account Manager | Contact Center

Christina Norris is an accomplished Account Manager specializing in Call Center Relations at Sway Communications, a Magellan Company, bringing over 15 years of experience in customer engagement, operations, and client success. Known for her strong leadership and customer-focused approach, Christina excels at building trusted partnerships, aligning operational performance with client goals, and delivering solutions that drive satisfaction, retention, and sustainable growth.

With deep expertise in call center operations, Christina combines strategic planning, team development, and operational insight with excellent communication skills to ensure seamless collaboration across stakeholders. Her technical proficiency with call center software and comprehensive product knowledge allows her to proactively identify opportunities, resolve challenges, and optimize service delivery. As a SHRM-CP certified professional, Christina brings a people-centered, best-practice-driven perspective to leadership and account management, consistently fostering high-performing teams and positive client experiences.

Outside of my professional role, I value building meaningful relationships and maintaining a positive, balanced approach to life. I enjoy staying organized, learning new skills, and finding ways to continuously grow both personally and professionally. I’m known for being approachable, dependable, and thoughtful, and I take pride in being someone others can rely on. In my free time, I enjoy spending time with family and friends, staying active, and recharging so I can bring my best self to work each day.