7: Our Services
The foundation of everything we do is Customer Service. While this video is geared toward Instructional Design, it sets the tone for our Customer Service Philosophy.
The 5 Primary Services We Offer Clients
Enrollment & Marketing
In the fast-paced, competitive world of online education, the success of a program often relies on a seamless student enrollment experience. Magellan’s suite of services, from strategic marketing to a responsive online student call center, ensures this journey is not just efficient but exceptional.
Curriculum Services
Magellan offers a full spectrum of online programs and course development services. Our team of experts can design and develop new educational materials, evaluate and redevelop existing courses, and act as your online learning and design department. We work with a variety of clients, including colleges and universities, corporate partners, professional organizations, and K-12 schools.
Academic Operations Services
An essential aspect of any world-class online program is a strong academic operational model. Currently, most online programs do not have a centralized operational model that drives consistent student experience, measures student satisfaction, expresses a focused retention strategy, and deploys a systemic quality assurance process.
Training & Professional Development
The Magellan team has facilitated face-to-face and created online training workshops across a wide spectrum of educational topics, including learning design, online teaching strategies, diversity, equity, and inclusion (DEI), Regular and Substantive Interaction (RSI), and many other topics. We can also create custom training based upon the needs of your institution.
Custom Solutions
Sometimes, clients will pull the Magellan team into projects that do not neatly fit into our standard scope of service areas. The examples below are just a general overview of some of those instances. If you need a partner to help you dream, plan, and manage some of your outside-the-box initiatives, Magellan can help.
White Papers
Visit Articles & Publications
To learn in more detail what Magellan does for our clients, Dr. Emily W. Heady has written several white Papers on leadership, cognitive load, RSI, and change. White papers are in-depth articles that tackle complex issues. They aim to educate readers by providing research and insights, often focusing on a specific problem or topic.